Intuitive worker process guidance at VIESSMANN

“Digitization is a huge topic for us. With VISCOPIC Pins and the AR technology involved, we aim to lean processes in the future, enhance efficiency, overcome spatial barriers and use this topic as a future opportunity for us.” Judith Blaser, Project Manager Smart Factory

Intuitive worker process guidance at VIESSMANN

The Challenge

Analysis of the status quo & identification of the use case

The energy systems manufacturer VIESSMANN has recognized the value of new technologies such as augmented reality in the course of digitization and is working on the process suitability of different applications in their production plants in the Smart Factory department. Since the possible fields of application of augmented reality are very broad, the Smart Factory department has set itself the goal of testing different applications and thus identifying those with the greatest potential for VIESSMANN.

Identification of optimization potential & development of action plan

In several joint workshops with different departments, use cases for augmented reality were identified, in the areas of maintenance of their own production machines, training of new production employees, training of service technicians and customers as well as documentation in service. In order to evaluate the large number of use cases as efficiently as possible, one of VIESSMANN’s requirements were that the augmented reality content can be created by their own employees without having to have programming knowledge.

The Solution

Development of prototype

We were able to provide this with our software PINS. Thanks to the software, VIESSMANN was able to create over 100 augmented reality workflows themselves and thus evaluate selected use cases. The maintenance of internal production machines has proven to be of high potential for the application of augmented reality. By overlaying digital information onto the real machine, employees can be guided through the work process quickly and efficiently. This leads to an increase in the efficiency of the processes, a reduction in errors, a shortening of the learning process and finally an increase in quality.

Implementation of scalable software solution

The PINS software enables VIESSMANN as a direct implementation partner to roll out an augmented reality solution worldwide.

Technology applied